Business & Education Services: 2026 1x1 Business Services Conference Takeaways

Research evidence excerpt

Business & Education Services: 2026 1x1 Business Services Conference Takeaways

Update

May 13, 2026 12:34 PM GMT

Morgan Stanley & Co. LLCMBusiness & Education Services | North America Toni Kaplan

Equity Analyst

2026 1x1 Business Services Toni.Kaplan@morganstanley.comGreg Parrish, CFA +1 212 761-3620

Greg.Parrish@morganstanley.com +1 212 761-0156

Conference Takeaways Yehuda Silverman

Research Associate

Yehuda.Silverman@morganstanley.com +1 212 761-4196

On May 11th, we hosted meetings with ABM, ADT, BV, IT, MH,

Business & Education Services

MRSH, MSCI, RSG, SRAD, TRI, VRSK, and WCN. Key takeaways North America

from the conference are below. Industry View In-Line

Info Services. AI remained the common theme across meetings, similar to the

trends over the past ~year. Management teams discussed the operational efficiency

opportunity brought about by AI, such as faster product development, internal

efficiencies, and (importantly) the potential for elevated pricing deriving from

advanced tools and consumption-based model concepts. While token costs are

rising, product pricing should offset the increased usage and cost, which is factored

into margin expansion plans and FY guides.

Diversified Business Services. AI and automation was the key topic within the

Diversified names as well, despite the topic being less of a focal point in this area of

our coverage. With regard to the waste peers, investors were focused on how

automation and AI tools can help drive both cost and revenue efficiencies. The

industry is seeing healthy M&A activity, and M&A is expected to remain a priority.

Turning to BV, management is beginning to notice its investment into its fleet and

people play out, resulting in strong customer retention, employee satisfaction, and

potentially inflecting revenue.