Billing Down Under: Churn↑?

Research evidence excerpt

Billing Down Under: Churn↑?

IdeaMExhibit 7: National Electricity Market – Retail Transfers

Retail Transfers ('000s) 1TO2 2TO1 2TO2

Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Jan

2006 2007 2008 2009 2010 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

Sources: AEMO, Morgan Stanley Research. We are missing 2011 data, please contact us if you have it.

Exhibit 8: NEM electricity customer market share (m)

Other

Other Other Other

Other Other Sumo Sumo Sumo Other Sumo Sumo Momentum Momentum Momentum Other Momentum Momentum Sumo Sumo Powershop Powershop 9 Powershop Sumo Momentum Momentum Powershop Powershop Dodo Momentum Dodo Dodo Dodo Dodo Powershop Powershop SumoOther Powershop Dodo Dodo SumoOther Dodo MomentumPowershop Alinta Alinta SumoOther Alinta Dodo MomentumPowershop Alinta Alinta MomentumPowershop Other Dodo Other Alinta Simply Alinta Dodo Alinta Simply Powershop Simply Alinta Simply Other Alinta MomentumPowershop Alinta Simply ENGIE Dodo ENGIE Simply Simply Red Red Simply 8 Simply Red Simply Simply Red Simply Simply Simply Simply Simply Red Lumo Lumo Lumo Red Lumo Lumo Lumo/Red Lumo/Red Lumo/Red Red Lumo/RedLumo/Red Lumo/Red Lumo/Red Lumo Lumo/Red Lumo/Red Lumo/Red Lumo/Red Lumo

7 EA EA

TRUenergy EA EA

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5 Country Country

Integral Integral

Origin Origin Origin Origin 4 Origin Origin Origin Origin Origin Origin Origin Origin Origin Origin Origin Origin

3 Origin Origin

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2 ActewAGLAP&G ActewAGLAP&G ActewAGL