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US Softlines Retail "AI ROI: Why It's Real" Sole
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US Softlines Retail "AI ROI: Why It's Real" Sole
Global Research
25 May 2026ab
US Softlines Retail Equities
AmericasAI ROI: Why It's Real
Retailers, Specialty
Jay Sole
We remain very bullish on Softlines and AI is a main reason: Analyst
We believe the US consumer spending environment for apparel and footwear is stronger jay.sole@ubs.com
than the market realizes (link). In addition, we believe AI will accelerate GDP growth +1-212-713 3559
fueling increased apparel & footwear spending. Furthermore, and more importantly, we Mauricio Serna, CFA
see AI helping Softline companies boost sales and margins more than the market is Analyst
anticipating. Our previous work showed Softline companies are already taking AI very mauricio.serna@ubs.com
seriously (link) and AI is likely already having a positive impact on the industry's financial +1-212-713 9028
performance (link). Nevertheless, our conversations with investors have suggested many Natalie Koltermann
still doubt Softline companies are generating meaningful ROI from their AI investments. Associate Analyst
In this report, we provide 10 detailed examples of how Softline companies are using AI natalie.koltermann@ubs.com
to improve their financial performance. +1-212-713 4229
Aditya Kulkarni
Firms are achieving solid ROI deploying AI across their organizations: Associate Analyst
The important insight from this work is the transformative power of AI comes from aditya.kulkarni@ubs.com
+1-212-713 1098
companies applying it across all of their organizations' different functions, rather than
from one "a-ha" moment captured in a single case study. For example, a large, global Serge Severenchuk
brand we studied has 650 business processes clustered in 16 value chains across its Associate Analyst
organization.
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