Wake That SaaS Up Daily 6/26/2026

Research evidence excerpt

Wake That SaaS Up Daily 6/26/2026

June 26, 2026

Neurostream technology, which allows large AI models to run locally on consumer devices rather than requiring cloud

processing, broadening access to capabilities previously limited to high-end systems. Topaz Labs products will continue

to be sold as standalone offerings post-close with CEO Eric Yang remaining to lead the team, and the transaction is

expected to close in 2H26.

CRM Launches Agentforce Help Agent With Outcome-Based Pricing - CRM announced Agentforce Help Agent, an

AI customer service agent designed to be deployed across channels (web, portal, voice and messaging) and is meant to

be implemented much faster than current Agentforce solutions (our understanding is that it’s more out-of-the-box). The

agent comes pre-grounded on Salesforce Knowledge, includes a library of out-of-the-box actions for case management,

order updates, and appointment scheduling, and removes the data preparation work that has historically been the

primary cause of agent failures. Importantly, Help Agent will use an outcome-based pricing model that is on a pay-

per-resolution basis and pay-per-resolution pricing will be available from July 2026. Note that Fin also charges on a

per-outcome basis and that HUBS adopted outcome-based pricing for its agents back in April 2026. As a reminder,

CRM recently announced an acquisition of Fin (full note here), a customer service agent platform purpose-built for SMBs

that provides AI service agents trusted by more than 30,000 companies globally. Upon close, CRM and Fin together will

give customers more ways to deploy AI agents across their service operations, with faster time-to-value options well

suited for SMBs that need to launch quickly and integrate with existing systems.