Salesforce Acquires Fin for $3.6 Billion; Leveraging M&A to Drive Agentic Push

Research evidence excerpt

Salesforce Acquires Fin for $3.6 Billion; Leveraging M&A to Drive Agentic Push

Company Report

June 15, 2026 Salesforce.com (CRM)

Rating: Salesforce Acquires Fin for $3.6 Billion; Leveraging M&A toOUTPERFORM Drive Agentic PushPrice:

$165.89

12-Month Price Target: Earlier today, Salesforce announced that it signed a definitive agreement to acquire

$325.00 Fin, a customer agent company formerly known as Intercom, for ~$3.6 billion which

will bring a technical AI team and an established global customer base of more than

30,000 companies. Fin’s core AI Agent offering helps resolve complex customerAnalysts

queries end-to-end across all channels with the Agent powered by its proprietaryDan Ives

(212) 344-2073 AI model, Apex, that’s purpose-built for customer support while outperforming

Dan.Ives@wedbush.com available frontier models. These products and services provide complementary

Steven Wahrhaftig capabilities to CRM with new ways to deploy AI agents across customer service

(212) 931-7059 operations while supporting all SMB and enterprise customers throughout the AI

steven.wahrhaftig@wedbush.com adoption phase by building more tailored transformations built on trusted data,

Sam Brandeis security, governance, and integration. Fin’s AI agent is already performing well with(212) 222-3005

sam.brandeis@wedbush.com customer outcomes with AI agents resolving on average 76% of support volume

Anish Jog end-to-end which will enable companies of all sizes to accelerate time to value with

(917) 747-3095 trusted agents that deliver measurable outcomes at scale. With this acquisition,

anish.jog@wedbush.com which is expected to close in CRM’S FY4Q27, there is no change to CRM’s FY27

Matthew Ricapito financial guidance and will not impact the company’s capital return program.