Pegasystems PegaWorld 2026 Day 2 - Customer Proof Points and Product Momentum

Research evidence excerpt

Pegasystems PegaWorld 2026 Day 2 - Customer Proof Points and Product Momentum

modernization urgency around two risks: legacy

systems limiting business change and knowledge attrition making systems harder to

evolve safely. In the joint narrative, AWS Transform was positioned as rapidly producing

structured understanding of legacy code and workloads, with PEGA Blueprint then

consuming that output to reimagine workflows and business rules into modern

application designs. The speakers emphasized that when modernization is workflow-

heavy, PEGA becomes the natural destination layer to operationalize redesigned

processes, with AWS and PEGA positioned together as compressing the front end of

modernization before broader execution.

• Claims Modernization Anchored in Outcomes, Enabled by Transform and

Blueprint. Another insurance customer framed modernization as a business and

customer story, emphasizing goals including faster claims decisions and payments, fewer

manual touch points, and a more unified end-to-end experience, while modernizing

without slowing the business down. Speakers described using AWS Transform to analyze

and document about 1.5M lines of COBOL and generate structured system

understanding, and then using PEGA Blueprint to reimagine embedded business rules

into modern workflow designs, including redesigning multiple claims workflows that

previously lived across separate systems into a more unified flow. The speaker also

emphasized learnings that will matter for scaling, including tight feedback loops between

AI engineers and subject matter experts, clear design governance, repeatable

modernization patterns, and training and education for teams.

• Large U.S. Bank: Next Best Conversation at Scale Using Pega Customer Decision

Hub.